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Rivana Hair

Frequently Asked Questions

Quick answers from our team. If yours isn't here, message us.

Quick answers from our team. If yours isn't here, message us.

Still have questions

Our team replies within 24 hours.

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What is your MOQ? expand_more

For stock hair systems the MOQ is 1 piece for retail orders. Men's wholesale orders start at 10 pieces per design, women's wigs at a 10-piece blended order. Custom and private-label builds have their own MOQ quoted after design approval.

How long does production take? expand_more

Stock systems dispatch within 1–2 business days. Custom hair systems take 10–18 days depending on base, density, and complexity. Private label and large wholesale runs are scheduled with you at design approval.

Can I customize my hair system? expand_more

Yes — almost everything is customizable: base type, shape and size, hairline, parting, density, hair length, texture, color, and cap base. Use the Customize configurator or send photos and measurements to our team.

Do you offer private label? expand_more

Yes. We manufacture under your brand with your name, logo, and packaging. Share your brand details, approve the design, and we handle production and QC before shipping to your market.

How can I track my order? expand_more

Every order gets an order number and a tracking number once shipped. Use the Track Order page to see manufacturing status and courier tracking via DHL, FedEx, Aramex, or SF Express.

Which payment methods do you accept? expand_more

Bangladesh: bKash, Bangla QR, and SSLCommerz. International: PayPal, Stripe, and SSLCommerz where applicable. All orders are quoted in your chosen currency.